Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theoozy.com Please note that returns will need to be sent to the assigned address.

If your return is accepted, we’ll send you the instructions on how and where to send your package. Please note that customers are responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theoozy.com.

Restocking Fee 
We do not charge any restocking fees or return handling fees for returns.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like customized products (such as special orders or personalized items).

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will review your refund request and process the refund as soon as possible.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us. 

For any matters not covered herein, please contact us. OOZY reserves the right of final interpretation.